RDM FINDER
App privacy
RDM Finder is designed to discover, inspect and communicate with compatible lighting equipment on the local network. The normal commissioning workflow does not require an ANLC user account.
Local network information
To provide discovery, monitoring and device communication, the app may process technical information available on the local network, including local IP addresses, device identifiers, node information, RDM unique identifiers, fixture information, universes and supported configuration parameters. During normal local use this information is processed on your device and exchanged with lighting equipment you connect to. ANLC Lighting does not receive this information during normal local operation. It is transmitted to ANLC Lighting only when you deliberately use a server-backed feature described in this policy, such as Send diagnostics.
Permissions
Your operating system may request permission for local-network access or related network functions. These permissions are used to enable discovery and communication with lighting equipment. You can review or change available permissions in your device settings, although disabling a required permission may prevent related features from working.
Advertising, analytics and tracking
RDM Finder does not use lighting-network or diagnostic data for advertising or cross-app tracking. The app does not send lighting-network data to advertising services. Technical information may be sent only when needed for a feature described in this policy, including optional diagnostics and purchase or review-access verification.
Local storage and deletion
App data may be stored locally on your device to provide the app and retain settings or temporary diagnostic information. You can remove locally stored app data by deleting the app and its data; on Android you can also clear app storage. Offloading an app may preserve its data. Exported copies and device backups must be managed separately. Removing app data does not undo configuration changes already made to lighting equipment.
Optional diagnostic reports
RDM Finder keeps diagnostic activity locally during normal use. When you deliberately choose Send diagnostics, the app uploads a troubleshooting report to ANLC Lighting. The report can include the app version and build, a random installation identifier, phone or tablet manufacturer/model and operating-system version, current app settings, local IP/interface information, discovered lighting-node and fixture identifiers/configuration, selected scan outputs, current errors or warnings, and recent diagnostic activity. It does not intentionally include passwords, Wi-Fi keys, personal files, store credentials, payment-card details, or your Google Play/Apple account email address.
Diagnostic reports are used only to investigate compatibility and technical problems. Reports are stored in ANLC Lighting's Cloudflare-hosted diagnostic storage and may be forwarded to the private support mailbox used by ANLC Lighting. A report ID is returned to the app after a successful upload. Reports are intended to be deleted automatically after 30 days unless a longer period is reasonably necessary to investigate an active support issue or meet a legal obligation.
DIAGNOSTICS
Diagnostics & support reports
RDM Finder includes an optional diagnostic reporting feature to help investigate technical problems, network discovery issues, compatibility problems and unexpected app behaviour. Diagnostic information is not intentionally submitted as part of normal local use. A report is submitted when you deliberately choose Send diagnostics.
What a diagnostic report may contain
Depending on the state of the app and device when the report is created, a diagnostic report may include the RDM Finder version, build number and release variant; device platform, manufacturer, model and operating-system version; a random app installation identifier; the active app screen; current errors or warnings; relevant app settings; local network connection status; Wi-Fi and internet status; local IP address, network prefix, network interface and DNS information; detected lighting nodes and fixtures; Art-Net, sACN, RDM and related protocol activity; discovery and communication events; timestamps; and recent application or diagnostic logs.
Local IP addresses, device information, lighting-device identifiers and network configuration can be personal data or otherwise sensitive technical information in some circumstances. We therefore treat submitted diagnostic reports as protected support information.
Information not intentionally collected
Diagnostic reports are not designed to include passwords, Wi-Fi passwords or keys, private keys, personal files, payment-card details, store account credentials, or the email address of your Google Play or Apple account. Do not intentionally include passwords, authentication credentials or other secrets when sending support material.
Why we use diagnostic information
Submitted reports are used to investigate reported technical problems, reproduce and resolve software defects, diagnose Art-Net, sACN, RDM and network-discovery behaviour, improve compatibility with lighting equipment, improve application stability and reliability, maintain the diagnostic service, and protect the app and supporting infrastructure from abuse or technical failure. Diagnostic reports are not sold and are not used for advertising or behavioural profiling.
Upload retry and local queue
If a diagnostic upload cannot be completed immediately, RDM Finder may temporarily keep the report on your device and retry the upload automatically later. A queued report remains local until it is sent successfully, removed by the app, or removed when the app's local data is cleared.
Storage, service providers and recipients
Submitted diagnostic reports are stored in diagnostic infrastructure hosted for ANLC Lighting by Cloudflare. A submitted report may also be delivered as an attachment or notification to the private diagnostics or support mailbox used by ANLC Lighting. Service providers may process the information only as needed to provide hosting, delivery, security, email or related technical services. Where information is processed outside the European Economic Area, ANLC Lighting relies on the safeguards required by applicable data-protection law where those safeguards are required.
Automated testing
RDM Finder may run in automated app-testing environments operated by distribution or testing providers, including Google Play or Firebase Test Lab. A diagnostic report generated in such an environment may describe the automated test device or test environment rather than a human user's device. Where technically available, ANLC Lighting may use environment indicators to distinguish automated testing from ordinary user reports.
PURCHASES
Purchases and subscriptions
RDM Finder offers optional Pro access through in-app purchases, including monthly, yearly and Lifetime Pro options. Google Play or the Apple App Store processes the payment. ANLC Lighting does not receive your full payment-card details.
To provide, validate and restore Pro access, technical purchase services may process an app or user identifier, purchase or transaction information such as store receipts or purchase tokens, subscription and entitlement status, and limited technical information needed to provide the purchase service. This information is used only for purchase functionality. RDM Finder does not require your Google Play or Apple account email address to be sent to ANLC Lighting for this purpose.
EMAIL & SUPPORT
When you contact ANLC Lighting
When you email [email protected] or [email protected], we receive the email address you use and the contents of your message. If you send screenshots, logs, packet captures or other diagnostic files, we also receive the information contained in those files.
This information is used to respond to your enquiry, investigate technical issues, maintain a reasonable support history and protect the service from abuse. Email and attachments are processed by the service providers used for the anlc-lighting.com domain to deliver and store correspondence. This is separate from the app's normal local-network operation.
Please do not include passwords, Wi-Fi keys, private keys, store credentials or other secrets in support messages.
LEGAL BASIS
Why processing is permitted
Where the General Data Protection Regulation (GDPR) applies, the optional submission of a diagnostic report is based primarily on your consent: you choose whether to use Send diagnostics for troubleshooting and support. You may withdraw that consent or request deletion of a submitted report by contacting ANLC Lighting. Withdrawal does not affect processing that was lawful before the request.
Limited technical, security and support records may also be processed where necessary for ANLC Lighting's legitimate interests in operating, securing, maintaining and improving RDM Finder and its supporting services, provided those interests are not overridden by your rights and interests. Purchase-related information may also be processed where necessary to provide purchased features and meet applicable legal obligations.
RETENTION & SECURITY
How long information is kept
Submitted diagnostic reports are normally kept in ANLC Lighting's diagnostic storage for up to 30 days. A report may be kept for longer where reasonably necessary for an active technical or security investigation, an unresolved support case, or a legal obligation. Diagnostic information is deleted or anonymized when it is no longer reasonably needed for those purposes.
A copy delivered to the private support mailbox may form part of related support correspondence and may therefore be kept for as long as reasonably necessary to resolve the issue, maintain necessary business records or meet legal obligations. You can request deletion of diagnostic reports or related correspondence by contacting ANLC Lighting and, where available, providing the diagnostic Report ID.
Reasonable technical and organizational measures are used to protect information under ANLC Lighting's control against unauthorized access, alteration, disclosure, loss or misuse. Diagnostic information is transmitted to the diagnostic service over encrypted network connections where supported by the relevant service. No internet, hosting or email system can be guaranteed to be completely secure.
YOUR RIGHTS
Privacy requests
Depending on the law that applies to you, including the GDPR, you may have rights to request access to personal data relating to you, correct inaccurate data, request deletion, restrict certain processing, object to certain processing, receive certain data in a portable format, and withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with the competent data-protection supervisory authority.
You can make a privacy request by emailing [email protected]. If your request concerns a diagnostic report, include the Report ID where available. This can help us locate the report without asking you for unnecessary additional identifying information. We may need enough information to understand and verify a request before acting on it.
CONTACT
Privacy contact
ANLC Lighting, based in the Netherlands, is responsible for the processing described in this policy where ANLC Lighting determines the purposes and means of that processing. Questions about this policy or privacy requests can be sent to [email protected]. Technical support questions can be sent to [email protected].
This policy may be updated when RDM Finder, its diagnostic functionality, service providers or legal requirements change. The date at the top of this page shows the latest published version. If diagnostic data categories or purposes materially change, this policy and applicable app-store privacy disclosures should be updated accordingly.
See also the RDM Finder Terms of Use.